Privacy Policy

1. Introduction

Welcome to Chartered Mind ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at charteredmind.com and any related applications (collectively, the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service. For questions, contact us at support@charteredmind.com.

2. Information We Collect

2.1 Information You Provide

• Account details: name, email address, password (hashed)
• Profile information: qualification target (ACCA, CMA, CFA), study plan preferences
• Payment information: processed securely via Stripe — we do not store card details
• Communications: messages sent to our support team

2.2 Information Collected Automatically

• Usage data: pages visited, features used, time spent, practice session results
• Device data: browser type, operating system, IP address
• Cookies and similar tracking technologies (see Section 6)
• Study activity: questions answered, scores, streaks, exam performance

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Personalise your learning experience and AI tutor interactions
• Process payments and manage subscriptions
• Send transactional emails (account verification, password reset, receipts)
• Send product updates and educational content (you may opt out at any time)
• Monitor platform performance and diagnose technical issues
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service providers: Stripe (payments), AWS (infrastructure), OpenAI (AI features) — each bound by their own privacy policies
• Legal requirements: when required by law, regulation, or valid legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by emailing support@charteredmind.com. We will action deletion requests within 30 days, except where retention is required by law.

6. Cookies

We use cookies and similar technologies to:

• Keep you signed in across sessions (authentication)
• Remember your theme and display preferences
• Understand how the platform is used (analytics)

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

7. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, email us at support@charteredmind.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: